Our support team are here to help should you need assistance on a matter. Our aim is to ensure both clients and cleaners have a successful partnership. With our 100% Satisfaction Guarantee your fully covered.
Why don't send any cleaner to your home. You get to select which one is best for your requirements and property. Easily view their profile during booking and see how many services they have completed and their reviews.
After each domestic cleaning service make sure you leave a review and rate the clean. Let the cleaners know exactly how they went, all feedback is valuable and important for the cleaner to be able to continue providing a quality service.
All of the home cleaners are subject to extensive verification and background checks. They must pass and possess a National Police Certificate and Public Liabilty Insurance. Providers need to uphold a minimum of three or more star rating and subject to professional reviews.
Service providers can view service cards which hold all the information required to provide a high quality service specific for your service. This includes all tasks with descriptions and house details needed to complete the service. For recurring services these are recreated each service.
Service editing is available for recurring services allowing you to create a maintenance plan for the future. Add more tasks, remove tasks, try new cleaners, the control is yours with PlusTime. Once accepted these changes are updated for the Service Provider to view on that specific service.
Every house and service is different, some require harsh chemicals, some require natural prouducts for many different reasons. We don't leave this to chance with options for selecting product types for providers to understand your requirements.
Receive a FREE SMS reminder3 days before your service, reminding you of the cost, date and who will be turning up to complete your service. This can be turned off from your account settings if it's something you don't want.
We believe you should be rewarded for referring people to PlusTime. Whether they are your friends or family you'll receive $20 credit for each paying referral which will be attached to your next service.
