PlusTime is committed to providing you with the best possible customer service experience and is committed to ensuring that your privacy is protected. PlusTime is bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
PlusTime Pty Ltd (“us, we or our”) operates (the “Site”)and has been created to provide information about our company and the home services (“Services) accessible to visitors and users of the Services(“you” and “your”) via web, mobile app or any other platform.
Collection of your personal information
When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below. You can visit the Services without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain PlusTime Services.
We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with queries, register for access to the Services or use certain Services, information typically collected includes your:
• telephone number;
• email address;
• home address;
• information about your home which you give us;
• your payment details;
• your IP address;
• and any other personal information which you give us in connection with the Services.
Our Disclosure of Your Personal Data
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We consider this information to be a vital part of our relationship with you. We may combine your information with information we collect from other companies and use it to improve PlusTime’s Services, content, and advertising. There are, however, certain circumstances in which we may share your Personal Data with certain third parties, as set out below:
• Cleaning Services: We will share your Personal Data with cleaning service providers as necessary for them to provide their cleaning services to you.
• Payment: PlusTime uses the payment gateway – Braintree, a PayPal Company. Braintree is a validated Level 1 PCI DSS Compliant Service Provider. They are on Visa's Global Compliant Provider List and MasterCard's SDP List.
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
How we store and protect your Personal Information
We are committed to ensuring that your information is secure. In order to prevent unauthorised access, alteration or disclosure, we protect your information using physical, technical, and administrative security measures. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.
However, no Internet or e-mail transmission is ever fully secure or error free; any transmission is at your own risk. In particular, e-mail sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Registered PlusTime users will have an account name and password which enables you to access certain parts of our Services. You are responsible for keeping them confidential. Please don't share them with anyone.
How you can Access Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please contact us as specified below. You may be required to put your request in writing for security reasons.
Registered users can update or change your Personal Information at any time by logging into your user account.
PlusTime takes every reasonable step to keep your Personal Data accurate, current, and complete, please contact us if your Personal Data submitted by you through using the Service is incorrect.